One business area that you must continuously remain vigilant in is the ITIL service policy and vendor infrastructure management process. Working with vendors can be complex, especially when changes are unknowingly or haphazardly released to your company’s systems. These unexpected system changes can negatively affect the stability of your entire service management structure. To control […]
In today’s fast-paced business environment, Change Advisory Boards (CAB) play a vital role in managing and implementing changes to an organization’s infrastructure. Effective CAB processes can help organizations avoid potential downtime events, enhance services, and drive business growth. However, with an abundance of data generated from the CAB process, it can be challenging for stakeholders […]
Have you ever been frustrated when seeking out customer support from a company? Maybe they were unable to answer your call quickly due to high call volumes, or perhaps the associate you did reach wasn’t as well-trained as they should have been and couldn’t provide you with a quick solution. Customer experience (CX) is a […]
In the rapidly evolving world of artificial intelligence, businesses are continuously seeking innovative solutions to stay competitive and maintain growth. Enter ChatGPT, the game-changing AI language model that’s transforming the way we communicate, collaborate, and conduct business. As this advanced conversational AI continues to make waves across industries, a myriad of exciting trends are emerging, […]
Once an enigmatic concept confined to the realms of futuristic fiction, the Internet of Things (IoT) has evolved into a powerful force shaping the way businesses operate in today’s hyperconnected world. As a vast, intricate web of smart devices, sensors, and cutting-edge communication technologies, IoT has gone beyond being a mere buzzword and is now […]
Organizations must be able to quickly adapt to change to remain competitive. This includes managing changes to their IT infrastructure and applications. However, not all changes can be planned in advance, and some require immediate action to prevent service disruptions. In such cases, an Emergency Change Advisory Board (eCAB) can help organizations make informed decisions […]
Today’s service infrastructure systems are highly complex, including several integrated applications and devices that are usually highly interdependent on each other to successfully carry out their functions. By installing a Change Advisory Board at your institution, you can ensure that your systems and integrated vendor-partners can perform system changes in an efficient and downtime-minimized process. […]
Incidents are bound to happen from time to time even with the most careful development efforts – whether it’s due to a vendor infrastructure change or an overlooked element of the design. It is essential that when an incident occurs, your IT team reacts properly in finding the root cause and identifying (and successfully establishing) […]
Why Use Templates Using templates is a quick and easy way to get started with your CAB meetings. You don’t have to reinvent the wheel, and you can use templates that are already proven to work. When choosing a template, it’s important to use a reputable source that has experience in the area of change […]